One of the annoying problems with iPhone is that sometimes it does not connect with a Windows PC. Apple has created iTunes to manage iPhones on Windows, still, users report that iPhone does not show up in iTunes. It is creating problems for iPhone users as they are unable to back up their device on PC. iTunes is not only a phone management application but acts as a backup tool as well. So let’s understand the reasons behind the error first and proceed with the solutions further.
Why Is iPhone Not Showing Up In iTunes on Windows 10?
One of the primary reasons can be ecosystem incompatibility. Apple develops iOS software which runs on all iPhone models. Both iPhone and iOS is built by Apple and has a closed ecosystem which basically means it can seamlessly connect within the Apple products. However, there will be some incompatibility issue with other platforms like Windows because it’s outside the ecosystem and Apple has to maintain cross-compatibility.
Other than this, outdated version of Windows can also create hassles for iTunes to recognize an iPhone. Additionally, USB cable wears out due to prolonged usage which makes it harder for PC to detect an iPhone. So let’s go through the following steps and find an easy solution.
How To Fix iPhone Not Showing Up In iTunes?
At first, we will try to fix the issue with some inbuilt tools to diagnose the problem. Begin with the iPhone’s settings first.
Step 1: Keep Your iPhone Unlocked
iPhone has some security feature which does not let the device communicate in the locked state. It’s to safeguard the device from brute attacks. So when you are trying to connect your device to Windows PC, you should keep the iPhone in unlocked mode. Furthermore, keep the iPhone on its home screen as well.
Step 2: Download The Latest Version of iTunes
You should have the latest version of iTunes on your Windows PC to clear out any incompatibility issue. Go to iTunes website and download the 64/32-bit, Windows 10 compatible software. The application will be a setup file of .exe format. Run it and then it will automatically download and install iTunes. If you already have iTunes installed then go to About menu and check for updates.
Step 3: Keep iOS Updated
Apple regularly releases iOS updates to quell bugs. So it’s better to keep your iPhone up to date with the latest version of iOS. To do so, open Settings and go to the General tab. You will find Software Update at the top of the page. Check for updates and install it right away.
Step 4: Trust The Computer
iPhones have many layers of safety gates to prevent misuse. When you connect the iPhone to a Windows PC, a prompt will appear on your iPhone to Trust this Computer. It’s necessary to allow this permission then only iTunes will be able to detect the iPhone.
Step 5: Update The Driver
Now, open iTunes and connect the iPhone to your Windows PC. If iPhone is still not showing up in iTunes, then the problem might be with driver configuration. Drivers are basically responsible for interaction between hardware devices and Windows OS. At times, the drivers remain outdated because of firmware mismatch. You need to manually update the drivers through device manager.
Right click on My Computer and select Manage. Move to the Device Manager tab, it will list all the hardware device connected to your PC. Look for Portable Devices and expand it, your iPhone must be listed there. Next, right click on iPhone and select update driver. It will automatically download the driver and install the updated firmware. Now, iTunes should be able to detect your iPhone.
Step 6: Manually Install Setup Information File
There are few files which need to be installed manually because of cross-compatibility issues with iPhones. Open C drive of your PC and navigate to Program Files folder, then move to Common Files and locate Apple folder. Here, all the required files are present. Further, open Mobile Device Support and then Drivers folder. Now right click on usbaap164.inf and select install. Similarly, repeat the same process for usbaapl.inf.
After you are done installing both the files, disconnect your mobile and restart the PC. Afterward, connect your iPhone, you should see the iPhone detected on iTunes.
Step 7: Update Windows
If your iPhone is still not showing in iTunes, then you should update your Windows to the latest version. Open settings of your PC and look for Update and Security. On the top bar, it will show pending updates. Make sure you have installed all the updates including cumulative and OS updates. Restart the PC and connect your iPhone again. Hopefully, this time iPhone shows up in iTunes.
These are some handy solutions we could provide to fix the issue. We hope this guide helped you connect your iPhone to iTunes without any issue.